Volunteer with Action Canada’s Access Line Team!

Action Canada is a national human rights organization working to advance and uphold sexual and reproductive health and rights in Canada and globally. Our work includes a toll-free sexual and reproductive health information and referral phone line called the Access Line, a web-based sexual health information hub, health promotion campaigns, as well as policy and advocacy work to make sure governments, including Canada, meet their international human rights obligations.

What is the Access Line?

The Access Line is a 7-day a week toll-free, confidential phone and text line. It is available for questions about sexual health, pregnancy options, abortion, and safer sex. We provide information, emotional support and make referrals to sexual health providers.

Role description

Volunteers answer Access Line phone calls and text messages from the public.

This work is done remotely through an online phone system. Volunteers will need access to a computer, secure internet connection, and a private place to have confidential discussions with callers.

Time Commitment

We ask that those applying commit to 10 hours per month for at least 1 year.

This could look like volunteering for 2 shifts of 4 hours each, plus attending the monthly 2-hour meeting.

Attendance at all monthly meetings is not mandatory, but an effort should be made to attend regularly.

Volunteers cover the Access Line during weekday evenings (5pm-9pm EST), and weekends (9am-9pm EST), typically in 4-hour shifts. Volunteers support will also be sought to help cover the Access Line during staff holidays and vacations.

How to Apply

The deadline to apply is Sunday, August 28th, 2022

Keep scrolling to access our online application form!

You will be contacted following the deadline if you are selected to go on to the interview stage.


This opportunity is open to all adults (18+ years old) across Canada.

Because those answering the Access Line provide unsupervised support to people in vulnerable circumstances, all Access Line staff and volunteers need to complete a Police Record Check (PRC) for work with the Vulnerable Sector.

Applicants who are invited to join the Access Line team will be supported through the process of applying for their PRC, including covering any related costs. Please reach out to the Access Line Manager Jessa Millar ([email protected]) if you have any questions or would like to discuss this process.

Action Canada strives to recruit and maintain a diverse membership on the Access Line team, representing the various communities the program aims to serve.For this role, we will be prioritizing applications from women and gender diverse folks from marginalized communities and strongly encourage folks from Black, Indigenous, and racialized communities, LGBTQ2SIA+ identified folks, those with lived experiences of (im)migration, working-class people, and disabled identifying folks.

Please be sure to self-identify in your application if you feel this is relevant to you, which will be kept confidential and used only for recruitment purposes. Let us know if you require accommodations at any stage of the recruitment process.

Action Canada’s Access Line is currently funded by Health Canada.

Posted on 2022-08-05
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