Reporting to the Manager, Access Fund Program, the Access Line Navigator is responsible for providing all services pertaining to the Access Fund, an emergency fund dedicated to supporting people facing barriers to abortion care, and the Access Line, Action Canada’s toll-free sexual health information line.
The Access Line Navigator provides logistical, emotional, and referral support to callers on a variety of sexual health issues from a client-centered, social justice-oriented approach to care. The Access Line Navigator coordinates client cases through the Emergency Fund, including supporting clients with logistical needs like travel and accommodations, and coordinating abortion care with service providers. The Access Line Navigator is also responsible for building and holding relationships with local community organizations and supports, abortion facilities and other partner organizations.
This position requires strong problem-solving, health system navigation, and empathetic listening skills. The position entails both independent work and teamwork.